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How luckyjet Handles Your Personal Data

At luckyjet, we take your personal data seriously — this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Data encrypted in transitNo third-party data salesAccount-holder rights respectedIndia-specific data handlingContact us anytime

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What This Privacy Policy Covers

luckyjet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data collected when you create an account, make a deposit via UPI, Paytm, or PhonePe, or interact with luckyjet.club in any way. Access to our platform depends on local law and is available only where local law permits. We collect

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data such as your name, email address, device identifiers, and transaction records to operate your account, process withdrawals, and respond to your support queries. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Retention periods are set by legal
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obligation and operational need — we do not keep your data longer than necessary. For Indian account holders, data handling aligns with applicable Indian legislation and the directions of relevant authorities.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal data, want to request a copy of your records, or need to report a concern, our privacy support team is here…

Email Privacy Support Send your data request or privacy concern to our dedicated email address. We acknowledge every request within two business days and resolve most queries within 30 calendar days, in line with applicable data protection obligations.

Live Chat on luckyjet.club Start a live chat session directly on luckyjet.club to speak with a support agent about your data. Chat is available around the clock so you can raise a privacy question without waiting for an email reply.

Written Postal Request Prefer a formal written request? You may send a signed letter to our registered correspondence address. Include your account email and the nature of your request so we can verify your identity and process it without delay.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Every layer of how we store and process your data is designed to minimise exposure and give you clear control over your own records.

Data Encryption

All data transmitted between your device and luckyjet.club travels over TLS encryption.

Cookie Use

We use session cookies to keep you logged in, preference cookies to remember your chosen language, and analytics cookies to…

Account Security Practices

Your account password is stored as a salted hash — our team cannot see it in plain text.

Data Retention Policy

We keep your account data for as long as your account remains active and for the period required by applicable…

Your Right to Access and Correct

You may request a copy of all personal data we hold about you, and you may ask us to correct…

Third-Party Data Sharing

We share data only with payment processors such as the UPI network and PhonePe to complete transactions, and with fraud-prevention…

Frequently Asked Privacy Questions

These answers address the privacy questions we hear most often from Indian account holders. If yours is not covered here, reach out via live chat or email and we will respond within the timelines stated in this policy.

We collect your name, email address, date of birth, phone number, and the payment identifiers associated with your UPI, Paytm, or PhonePe deposits. We also log device identifiers and IP addresses to protect your account from unauthorised access.

No. We do not sell, rent, or exchange your personal data for any commercial purpose. Data is shared only with payment processors and fraud-prevention partners strictly to operate your account and complete transactions safely.

Send a written request to our privacy support email or raise it through live chat on luckyjet.club. Include your registered email address so we can verify your identity. We deliver the data package within 30 calendar days of verification.

Yes, subject to legal retention obligations. Once your account is closed and mandatory retention periods under Indian law have passed, we delete or anonymise all records. Contact our privacy team to begin the deletion process and we will confirm the timeline.

We retain records for the period required by applicable Indian legislation — typically several years for financial transaction records. After that period expires, data is permanently deleted or rendered irreversibly anonymous so it cannot be linked back to you.

We use session, preference, and analytics cookies. Session cookies expire when you close your browser; preference cookies last up to one year. You can adjust or withdraw cookie consent at any time through the cookie settings panel on luckyjet.club.

Contact our privacy support team first via email or live chat — we aim to resolve complaints within 30 days. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority under applicable Indian law.

How luckyjet Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Data Encryption

Cookie Use

Account Security Practices

Data Retention Policy

Your Right to Access and Correct

Third-Party Data Sharing

Frequently Asked Privacy Questions

01 What personal data does luckyjet collect when I open an account?

02 Does luckyjet sell my personal data to third parties?

03 How can I request a copy of the data luckyjet holds about me?

04 Can I ask luckyjet to delete my personal data?

05 How long does luckyjet keep my data after I close my account?

06 What cookies does luckyjet use and how do I control them?

07 Who should I contact if I believe my privacy rights have been violated?

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